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Your satisfaction is our #1 priority. If you are unsatisfied with your product, you may return or exchange it within 30 days of when you receive your order. However you will be responsible for the return shipping charges.
You must submit your refund request via email using the CONTACT form above within 7 days from receiving your order. Please include your name and ORDER # in the email as well as your reason for return.
Shipping & Handling Charges are as follows:
CANADA $15 FLAT RATE
USA $15 FLAT RATE
INTERNATIONAL $22 FLAT RATE
Orders can be tracked at:
Orders are processed and shipped out on the 15th & 30th of every month. Delivery time within Canada is 3-10 business days and 5-14 business days to the USA. Outside Canada and USA delivery time varies.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Canada Post to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited Canada.
*PRE-ORDERS: Please check the estimated dispatch date information before you purchase.
Our Warranty Details:
Our interchangeable jump rope handles from The 360 line are covered by a 1 year warranty; if there is an issue with your handles, we will make it right.
Our ropes are not covered by warranty. That does not mean our ropes aren’t excellent quality and durable. It just means that all ropes wear out over time and you will eventually need to replace your ropes. Here are some factors that affect rope longevity:
Rope Longevity Factors
- Volume of outdoor use compared to indoor use: Our ropes are not intended for use on hard flooring such as wood/concrete/tiled/decked surfaces. To maximize the life and performance of your rope, we recommend usage on smooth rubber matting or gym flooring.
- Frequency and duration of use: more use = faster wear
- Temperature: prolonged use in very cold temperatures can reduce rope life
- Rope thickness: heavier ropes have thicker plastic coating and last longer
Since your jump rope is a product that you repeatedly strike against the ground, wear and tear is normal and should be expected.